Travel insurance

The British Travel Awards have recognised us as the Best Company for Travel Insurance nine years in a row (2016-2025). This achievement is based on the votes of real customers, showing the trust travellers place in us.  

This award is only given to travel companies that provide stellar service to their customers. It shows that we prioritise customer service, round-the-clock support when you need it most, and a reliable and speedy claims process. 

• emergency medical treatment abroad – including hospital care, ambulance transport and overnight stays if you fall seriously ill or are injured while away. 

• getting you home safely – repatriation cover if you’re too unwell to travel as planned, including specialist medical transport if needed. 

• cancellations due to illness or injury – including if you're too unwell to travel, or experience a bereavement. 

• cutting your trip short – cover if something serious happens mid-holiday and you need to return early. 

• lost, stolen or damaged belongings – including your baggage, passport and personal money. 

• pre-existing conditions – if you’ve told us about them and we’ve accepted them, they can be included in your policy. 

Example: You’re counting down the days to your next big beach holiday. Then life happens – a sudden illness sees you swap your sunbed for a hospital bed. Our Signature travel insurance covers cancellation up to £15,000, so we can help reimburse what you’ve already paid. 

• cancelling because you’ve changed your mind – cover only applies to unexpected and insured reasons. 

• missed flights – unless it’s due to a strike** severe weather, or mechanical breakdowns. 

• undeclared medical conditions – always let us know about any health issues when you get a quote. 

• unattended items – valuables left alone may not be covered. 

• activities not listed on your policy – like extreme sports or cruises, unless you’ve added them. 

• travelling against advice of the Foreign, Commonwealth and Development Office (FCDO) – policies won’t cover destinations where the UK government advises against all travel. 

• incidents involving alcohol or drugs – claims related to excessive alcohol or controlled substances won’t be accepted. 

• going against medical advice – for example, flying too soon after an operation or illness. 

• trips taken for business or work – your policy is for leisure trips only. 

• travelling for the purpose of receiving medical treatment – including consultations, tests, or planned procedures abroad. 

Example: You’ve had high blood pressure for years, but it’s so well-managed that you barely think about it. If you don’t declare it when you get your holiday insurance quote and end up needing treatment abroad, we won’t be able to cover you.  

Staysure covers more than 1,300 medical conditions.† In fact, 97% of customers are able to get medical cover with us. We’ve been specialising in travel insurance for people with medical conditions since 2004, longer than almost any other UK provider. That means we’ve put years into making our screening process as simple as possible, our underwriters have lots of experience with complex cases, and the claims team understand the realities of travelling with a health condition. 

Our simple medical screening process takes just minutes and provides a tailored quote that takes your unique health needs into account. By being honest about your health, we can make sure your policy gives you all the support you need while travelling.

We cover a vast number of medical conditions, including: 
 

• neck and back problems 
• hernia 
• deep vein thrombosis 
• thyroid issues 
• heart conditions 
• respiratory conditions 
• type 1 and 2 diabetes 
• cancer 

If you can’t find your condition here, don’t fret. You can browse more medical conditions on our website or contact our team for support.  

The cost of travel insurance depends on a few key factors. At Staysure, we work to keep premiums fair – so you only pay for the cover you need. 

Here’s what affects your quote: 

• Your age – premiums are usually higher for older travellers due to increased medical risks. 

• Destination – healthcare costs vary around the world, so where you’re travelling can affect the price. 

• Trip length – longer trips often mean higher premiums. 

• Medical conditions – we cover thousands of pre-existing conditions, but some may increase your premium depending on the level of risk. 

• Type of cover – single trip, annual multi-trip, long stay, cruise, worldwide, Europe or UK travel insurance. 

We know that every holiday – and every traveller – is different. That’s why we offer flexible options, fair prices, and clear cover levels to help you find the right protection at the right price. Many people find that the reassurance of cover far outweighs the cost, especially when travelling with medical conditions or on higher-cost trips.